Pontress's transformative career began as an enlisted service member in the United States Army, serving in The Adjutant General Branch. In this critical role, she managed a wide spectrum of Military Occupational Specialties and benefits, gaining invaluable experience in personnel management. The military instilled in her the values of adaptability, precision, and commitment, qualities that seamlessly translate into her leadership at BSC.

With over 25 years of experience across various industries, including Pharmaceutical, Oil and Gas, Chemical, Supply Chain and Logistics, Vehicle Manufacturing, and Department of Defense civilian contracting, Pontress has developed a unique skill set that includes contract compliance, cost-saving initiatives, and delivering exceptional returns for organizations. Her extensive industry experience has equipped her with the knowledge and insight to lead Battle Scar Claims with strategic vision and operational efficiency. Pontress holds a Bachelor's Degree in Business Management, with a specialization in Sales Management and Marketing. This strong academic foundation, combined with her military background, has sharpened her strategic thinking and decision-making capabilities, setting her apart as a dynamic leader in the field of veterans' disability claims.

Under Pontress's visionary leadership, Battle Scar Claims continues to empower veterans, helping them navigate the complexities of the VA claims process with confidence and clarity. Her dedication to veterans' rights and her commitment to service define the mission of Battle Scar Claims, making it a trusted partner for those who have served our nation. Pontress's drive to explore uncharted opportunities and her commitment to building connections between veterans and the support they need have defined her legacy. Through Battle Scar Claims, she is reshaping the future for veterans, creating pathways to financial stability and well-being.