Privacy Policy for Battle Scar Claims, LLC (2024)

Battle Scar Claims is dedicated to protecting your privacy and ensuring that your personal information is handled in compliance with Texas state laws and the Health Insurance Portability and Accountability Act (HIPAA). This Privacy Policy outlines how we collect, use, safeguard, disclose, and retain your information, as well as the procedures we follow to maintain confidentiality.

HIPAA Compliance

Battle Scar Claims complies with HIPAA regulations to protect the privacy and security of your protected health information (PHI). We ensure that your PHI is used and disclosed only in ways that comply with HIPAA and applicable Texas state laws. We implement administrative, physical, and technical safeguards to protect your PHI from unauthorized access, use, or disclosure.

Confidentiality of Referred Clients

At Battle Scar Claims, we understand the critical importance of maintaining the confidentiality of clients referred to our services. We ensure that all information provided by referred clients is kept strictly confidential and handled with the utmost care. Access to this information is restricted to authorized personnel who are directly involved in the management of your case.

We adhere to strict confidentiality protocols, which include:

• Non-Disclosure of Case Status: We will not discuss the current status of your case with any unauthorized parties.
• Payment Information Confidentiality: We will not confirm or share any payment information related to your case with anyone other than you or your authorized representative.
• Client-Specific Information: Information that pertains strictly to you as the client will not be shared with others without your explicit consent.

These measures are in place to prevent unauthorized disclosure of your personal and case-related information. We are committed to upholding your privacy and ensuring that your trust in our services is well-placed.

Collection of Information

We may collect the following types of information:

• Personal Information: Including but not limited to your name, address, telephone number, email address, and other contact details.
• Health Information: Related to your medical history, treatment records, and any other relevant health information required for claim processing.
• Service Usage Information: Including details about your interactions with our website, communications with our team, and service preferences.

Use of Information

The information we collect is used for the following purposes:

• To provide and improve our services.
• To process and manage claims efficiently.
• To communicate with you regarding your claims and other services we offer.
• To comply with legal and regulatory requirements.

We will only use your information for the purposes stated above unless you provide explicit consent for other uses.

Safeguarding Information

Battle Scar Claims employs robust security measures to protect your information, including:

• Encryption: Data is encrypted during transmission and at rest to ensure it remains secure.
• Access Controls: We restrict access to your information to authorized personnel only, ensuring that your data is handled with care.
• Regular Security Audits: We conduct regular security audits to ensure that our practices meet the highest standards for data protection.

Disclosure of Information

Battle Scar Claims is committed to protecting your privacy and will not share your personal information for sales or marketing purposes. We handle all information with the highest level of confidentiality and securely store it at our headquarters in Irving, Texas.

We will not disclose your information to third parties without your explicit consent, except in the following situations:

• Legal Compliance: We may disclose your information to comply with legal obligations, including court orders, subpoenas, or other lawful requests from public authorities.
• Protection of Rights and Safety: If necessary, we may disclose your information to protect the rights, property, or safety of Battle Scar Claims, our clients, or others.
• Claims Processing: To facilitate your care or the claims process, we may share relevant information with authorized parties involved in your case.

These disclosures are strictly controlled and limited to what is necessary for legal and operational purposes. Your information is safeguarded at all times to ensure your privacy and security.

Retention of Information

We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer required, we ensure it is securely deleted or anonymized.

Changes to Battle Scar Claims

If Battle Scar Claims undergoes any changes, such as mergers, acquisitions, or reorganization, your information may be transferred to the new entity. In such cases, we will notify you of the changes and provide you with an opportunity to review and update your preferences.

Texas State Compliance

In addition to complying with HIPAA, Battle Scar Claims adheres to all applicable Texas state laws regarding the protection of personal and health information. This includes compliance with the Texas Medical Records Privacy Act, which sets forth additional privacy protections for health information.

Contact Us:

If you have any questions or concerns about this Privacy Policy, please contact us at info@battlescarclaims.com or by mail at:

Corporate Headquarters

Battle Scar Claims, LLC

5000 Riverside Drive

Suite 100E, Bldg #6

Irving, Texas 76039

Thank you for choosing Battle Scar Claims. We are dedicated to serving our veterans and their families with the utmost respect and care.